ClaimCatcher — Terms of Service

Product: ClaimCatcher

Website: claimcatcher.the-atlas-project.net

Operator: The Atlas Project (operating the "An Atlas Project" portfolio)

Effective date: July 18, 2026

These Terms of Service ("Terms") are a binding agreement between you and The Atlas Project ("we," "us," "our," "Provider") governing your use of ClaimCatcher (the "Service") at claimcatcher.the-atlas-project.net. They incorporate our Privacy Policy by reference. Please read them carefully — they include a limitation of liability (§10), a performance-fee arrangement (§20–§21), warranty disclaimers (§9), and important disclaimers about Amazon and reimbursement outcomes (§8, §22).

By clicking "Create account," "Sign up," "Connect your Amazon account," "Switch recovery on," "I agree," or a similar control, or by accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not create an account or use the Service.

You represent that you are at least 18 years old and, if acting for an organization, that you have authority to bind it. If you are entering into these Terms on behalf of a company or other legal entity, "you" and "your" refer to that entity.

These Terms form a binding agreement between you and The Atlas Project. We may present a summary or highlights of these Terms for convenience, but the full text governs.

2.1 What the Service does. ClaimCatcher connects to your Amazon FBA seller account via Amazon's official Selling Partner API (SP-API) using read-only roles (Inventory, Finances, Reports), audits approximately 18 months of inventory, fee, and lost/damaged/return records against Amazon's published reimbursement policy using a deterministic engine, and shows you an estimate of the reimbursements Amazon owes you. The audit is free. If you switch recovery on, the Service files and tracks eligible claims within Amazon's own reimbursement process and charges a performance fee only on reimbursements that actually post to your Amazon account (see §20–§21).

2.2 Account registration. You must provide accurate, current registration information and keep it up to date. You are responsible for all activity under your Account and for maintaining the confidentiality of your credentials. Notify us promptly at admin@the-atlas-project.net of any unauthorized use.

2.3 Authentication. The Service uses Supabase for authentication. You are responsible for safeguarding any password, magic link, or OAuth session associated with your Account.

2.4 Eligibility. The Service is intended for business and professional use by Amazon sellers who are at least 18. It is not directed to children (see §16). You may not use the Service if you are barred under applicable law or sanctions (see §17).

2.5 One account per user/entity unless we agree otherwise in writing. You may not share credentials or resell access.

2.6 Changes to the Service. We may add, modify, or discontinue features. We will use reasonable efforts to give notice of material adverse changes to paid features. Continued use after a change constitutes acceptance.

3.1 Payment processor. All payments are processed by Stripe. By using a paid feature, you authorize us and Stripe to charge your payment method (or invoice you, via Stripe, for performance fees) for the fees associated with your plan. You also agree to Stripe's applicable terms. We do not store full card numbers; card data is handled by Stripe.

3.2 Plans and pricing. ClaimCatcher offers the following plans, exactly as presented at claimcatcher.the-atlas-project.net:

3.3 The audit is free. Running the audit and seeing your number never requires a card or a subscription. The Free Audit tier does not auto-convert to a paid plan; you only begin incurring fees if you switch recovery on (Recovery) or select the Flat subscription in-app.

3.4 Recovery (performance) billing. Under the default Recovery plan there is no subscription and no card at signup. Billing is a performance fee of 20% of Net Reimbursements (defined in §21), computed only on reimbursement credits that actually post to your Amazon account, and invoiced in arrears via Stripe. A rejected claim costs you nothing; a partial reimbursement is billed at 20% of the partial amount. The full mechanics, attribution rule, clawbacks, and dispute window are in §20–§21, which control over this general section.

3.5 Flat subscription (optional). If you choose the Flat plan, it is a recurring monthly or annual Subscription that automatically renews at the end of each billing period at the then-current rate until cancelled. While on Flat, no percentage performance fee applies.

3.6 Price changes. We may change prices, including the Flat subscription rate. For recurring Subscriptions, we will give at least 30 days' notice before a price change takes effect for your next renewal, by email to your Account address or in-product notice. If you do not agree, you may cancel before the change takes effect. Changes to the performance-fee percentage are treated as a material change to these Terms under §13.

3.7 Cancellation. You may cancel at any time. Switching recovery off stops the Service from filing new claims and stops future performance fees from accruing (fees already earned on reimbursements that posted before you switched off remain payable). You may cancel a Flat Subscription at any time from your Account settings or by emailing admin@the-atlas-project.net; cancellation of a Flat Subscription takes effect at the end of the current billing period, and you retain access until then.

3.8 Refunds. Except where required by applicable law, fees are non-refundable, and we do not provide prorated refunds for partial periods, unused time, or downgrades of the Flat Subscription. Performance fees are governed by the clawback rules in §20.2(d)/§21 (refunds, chargebacks, and reversals of a reimbursement within the clawback window are credited back to you). If mandatory local consumer law grants you a refund or withdrawal right, we honor it to the extent required.

3.9 Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, VAT, GST, or similar taxes, excluding taxes on our net income. Where we are required to collect tax, it will be added at checkout.

3.10 Failed payments; past-due accounts. If a charge or invoice fails, we (via Stripe) may retry. We may suspend or downgrade your Account, or pause recovery, for non-payment after reasonable notice.

3.11 Chargebacks. If you dispute a charge with your bank rather than contacting us first, we may suspend your Account pending resolution. We ask that you contact admin@the-atlas-project.net (or dispute a performance-fee statement under §20.5) before initiating a chargeback.

You agree not to, and not to permit any third party to:

We may investigate suspected violations and may suspend or terminate access for conduct we reasonably believe violates this section or creates risk or legal exposure.

5.1 Ownership. As between you and us, you retain all rights in Your Content, including your Amazon seller data. We claim no ownership of it.

5.2 License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Your Content solely to provide, maintain, secure, and improve the Service for you, and as needed to route it to the Third-Party Services and subprocessors you have enabled (here, principally to compute your audit, file and track claims, and substantiate performance-fee billing). This license ends when Your Content is deleted, except for residual backups purged on our ordinary cycle and records we must retain by law or to substantiate billing.

5.3 Your representations. You represent that you have all rights and consents necessary to connect your Amazon account and to have us process its data as described, that you are the seller of record or authorized to act for the account, and that Your Content and your use of Output do not violate law, Amazon's agreements, or third-party rights.

5.4 No sensitive-data categories. The Service ingests transactional Amazon seller data (inventory, fee, financial-event, and reimbursement records). Personal data inherent to that function is minimized and scrubbed at ingest (see the Privacy Policy). You agree not to submit special-category data (e.g., health, biometric, or government-ID numbers) into free-text fields.

5.5 Feedback. If you send us suggestions, we may use them without restriction or obligation to you.

6.1 Our IP. The Service, including its software, the deterministic discrepancy engine, its design and text, and the Atlas Project and ClaimCatcher names and logos, is owned by us or our licensors and protected by IP laws. Except for the limited right to use the Service under these Terms, no rights are granted to you.

6.2 License to you. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes for the term of your use.

6.3 Third-party trademarks / nominative use. "Amazon," "Amazon FBA," "Selling Partner API," and related marks are trademarks of Amazon.com, Inc. or its affiliates. We reference them only for nominative identification — to describe the platform your seller account is on and the policy under which reimbursements are owed. We are not affiliated with, endorsed by, or sponsored by Amazon. See §22.

7.1 Connections you enable. The Service integrates with your Amazon seller account via SP-API and with Stripe for billing, at your direction. Your use of those services is governed by their own terms and privacy policies. You are responsible for maintaining any accounts and permissions required, and for the accuracy of the scopes you grant.

7.2 Authorization for read-only access. You authorize the Service to access your Amazon seller data read-only (Inventory, Finances, Reports). The Service cannot and does not request write access to your inventory, pricing, or listings; write roles are rejected at the OAuth callback. Where the Service files claims, it does so through Amazon's ordinary reimbursement process as you, the seller of record (see §22). You may revoke access at any time, which stops future audits, filings, and fees.

7.3 Third-party data and outcomes. Reimbursement eligibility, amounts, timing, approvals, denials, and any account actions are determined by Amazon, not by us. Amazon's policies and data may change, be incomplete, or be applied at Amazon's discretion. You agree to comply with Amazon's applicable terms.

7.4 No control over third parties. We are not responsible for the availability, accuracy, or acts of Third-Party Services (including Amazon and Stripe), and their failure or change may affect the Service.

The Service produces Output using a deterministic engine applied to your Amazon seller data and Amazon's published reimbursement policy. Output — including the recoverable-amount estimate shown by the free audit — is an estimate for informational purposes and may be incomplete, out of date, or incorrect. The figure shown by the audit is what the engine calculates Amazon may owe under policy; it is not a promise of any amount, and the amount Amazon actually reimburses may be higher, lower, or zero. Output is not legal, tax, accounting, or financial advice. You are responsible for reviewing Output and deciding whether to switch recovery on. Additional accuracy limitations specific to ClaimCatcher are in §22 and control for this product.

THE SERVICE, OUTPUT, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, OR RELIABLE. WE DO NOT WARRANT ANY PARTICULAR RESULT, INCLUDING ANY AMOUNT OF REIMBURSEMENT OBTAINED OR THAT ANY CLAIM WILL BE APPROVED BY AMAZON.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

10.1 Exclusion of certain damages. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

10.2 Cap. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE TOTAL FEES YOU ACTUALLY PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (b) ONE HUNDRED U.S. DOLLARS ($100).

10.3 Application. THESE LIMITS APPLY TO ALL THEORIES OF LIABILITY (CONTRACT, TORT, STATUTE, OR OTHERWISE) AND ARE AN ESSENTIAL BASIS OF THE BARGAIN. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you; in that case our liability is limited to the least extent permitted.

10.4 Third-party outcomes. We are not liable for the acts, omissions, decisions, reimbursements, denials, clawbacks, or account actions of Amazon or any other Third-Party Service, or for the standing of your Amazon seller account (see §22). You remain the claimant of record for every claim filed via the Service.

You will defend, indemnify, and hold harmless The Atlas Project and its owners, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Content; (b) your use of the Service or Output; (c) your violation of these Terms, applicable law, Amazon's agreements or policies, or third-party rights; (d) claims filed via the Service on your instruction, and your standing with Amazon; and (e) your relationships and transactions with Amazon or any other counterparty. We may assume the exclusive defense of any matter subject to indemnification, at your expense, and you will cooperate.

12.1 Term. These Terms apply while you have an Account or use the Service.

12.2 Termination by you. You may terminate by switching recovery off, disconnecting your Amazon account, cancelling any Flat Subscription, and closing your Account. §3.7–3.8 apply.

12.3 Suspension/termination by us. We may suspend or terminate your access, with or without notice, for (a) breach of these Terms or the Acceptable Use Policy, (b) non-payment, (c) legal, platform-compliance, or security risk, or (d) conduct that may harm us, other users, Amazon, or third parties. Where practical and lawful, we will give notice.

12.4 Effect. On termination, your license to use the Service ends and we cease accessing your Amazon account. We will make your recovered-ledger and audit records available for export for a limited period where feasible, then delete or de-identify Your Content on our ordinary cycle, except records we must retain by law or to substantiate performance-fee billing. Deletion for the processor-role data follows the mini-DPA in the Privacy Policy.

12.5 Survival. Sections that by their nature should survive (e.g., §§3.8–3.9, 5–6, 8–11, 13–22) survive termination, including any performance fee earned on reimbursements that posted before termination.

We may update these Terms. If we make a material change (including any change to the performance-fee percentage or the Net Reimbursements definition), we will provide notice by email to your Account address or by a conspicuous in-product notice at least 15 days before it takes effect (or as required by law), and we will update the "Effective date." Non-material changes take effect when posted. Your continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and may cancel under §3.7.

14.1 Governing law. These Terms are governed by the laws of the State of [STATE=New York] and applicable U.S. federal law, without regard to conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

14.2 Venue. Subject to §15, the state and federal courts located in [STATE=New York] have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there.

15.1 Informal resolution first. Before filing any claim, you agree to contact us at admin@the-atlas-project.net and attempt in good faith to resolve the dispute for at least 30 days. (Performance-fee statement disputes follow §20.5 first.)

15.2 Courts. Any dispute that is not resolved informally will be resolved exclusively in the state or federal courts located in [STATE=New York], as set out in §14.2, and each party waives any objection to that venue. Each party waives any right to a jury trial to the extent permitted by law.

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from them. If you believe a minor has provided us personal information, contact admin@the-atlas-project.net and we will delete it.

You represent that you are not located in, and are not a resident or national of, any country or region subject to comprehensive U.S. sanctions, and that you are not on any U.S. government restricted-party list. You will not use the Service in violation of U.S. export-control or sanctions laws. We may block or terminate access to comply.

18.1 Notices to you may be sent to your Account email or posted in-product. Notices to us go to admin@the-atlas-project.net.

18.2 Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

18.3 Force majeure. Neither party is liable for delay or failure due to causes beyond reasonable control.

18.4 No waiver. A failure to enforce is not a waiver.

18.5 Relationship. The parties are independent contractors; these Terms create no agency, partnership, or joint venture. We are not your agent before Amazon; you are the claimant of record.

18.6 No third-party beneficiaries, except indemnified parties under §11.

If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the rest remains in effect. These Terms, together with the Privacy Policy, the ClaimCatcher rider (§22), and your Order, are the entire agreement between you and us regarding the Service and supersede prior agreements on the subject.

ClaimCatcher's default Recovery plan is a performance-fee arrangement. This section states the shared standard; §21 states the exact ClaimCatcher numbers and definitions and controls on any conflict.

20.1 Fee basis. The performance fee is a stated percentage of a precisely defined Net Amount actually realized by you and attributable to the Service's actions. The fee is charged only on amounts you actually receive.

20.2 The Net Amount is defined by:

(a) What counts — for ClaimCatcher, "Net Reimbursements" (see §21.1): amounts actually credited by Amazon on claims filed via the Service and verified against reimbursement credits that actually posted to your Amazon account.

(b) Attribution rule — the causal link required between the Service filing a claim and the realized credit, and the time window in which a credit is attributed to that claim (§21.2).

(c) Verification — the billed amount is derived solely from a verified, posted reimbursement credit, never from a client-supplied value and never from the audit's estimate.

(d) Clawbacks — refunds, chargebacks, reversals, or Amazon-initiated recoveries of a reimbursement occurring within a stated window (30 days, §21.3) after the credit posts are subtracted. If a clawback occurs after the fee is billed, it is credited against your next invoice or refunded if none is forthcoming.

20.3 No flat cap on Recovery. ClaimCatcher's Recovery plan applies no dollar cap to the percentage fee; the optional Flat plan (§3.5) is the alternative for high-volume recoverers.

20.4 Billing cadence. Performance fees are billed in arrears via Stripe, based on verified reimbursements measured during the closed period, net of clawbacks known at billing time.

20.5 Measurement transparency and disputes. We will make available a per-period statement (in your recovered-ledger and billing views) showing the reimbursements counted, the claims they are attributed to, and the fee computed. You may dispute a statement in good faith within 30 days by emailing admin@the-atlas-project.net; we will review and correct genuine errors. Undisputed statements are deemed accepted after 30 days.

20.6 Authorization for action. By switching recovery on, you authorize the Service to file and track eligible reimbursement claims on your Amazon account through Amazon's ordinary process, as the claimant of record, and to charge the resulting performance fee. You may revoke this authorization at any time by switching recovery off, which stops future filings and future fees.

20.7 No guarantee. We do not guarantee any reimbursement or outcome. If nothing is reimbursed, no performance fee is due.

20.8 Flat-tier alternative. You may instead choose the Flat subscription tier (§3.5) in lieu of the performance fee, as shown at checkout in your dashboard; while on Flat, the percentage fee is $0.

21.1 Net Reimbursements. "Net Reimbursements" means the total dollar amount of FBA reimbursement credits actually credited by Amazon and posted to your Amazon seller account on claims that the Service filed on your behalf during the measurement period, less clawbacks under §21.3. It excludes: (a) reimbursements for discrepancies you recovered yourself or through another provider; (b) reimbursements not attributable to a claim filed via the Service under §21.2; and (c) the estimated/recoverable figures shown by the free audit (those are estimates, not billable amounts).

21.2 Attribution rule. A reimbursement credit is attributed to the Service only if (a) the Service filed the corresponding claim on your behalf, and (b) Amazon posts the reimbursement credit for that claim. Billing is generated only when verify-recovery matches a posted reimbursement credit to a claim the Service filed; the Service never bills on the audit's estimate or on any client-entered value. Where Amazon partially reimburses a claim, only the amount actually credited counts, and the fee is 20% of that partial amount. Where Amazon rejects a claim, nothing is credited and no fee is due.

21.3 Clawback window. If, within 30 days after a reimbursement credit posts, Amazon reverses, adjusts, recovers, or offsets that credit (including via a related return, refund, or dispute), the reversed amount is subtracted from Net Reimbursements. If the fee on that amount was already billed, it is credited against your next invoice or refunded if none is forthcoming.

21.4 The fee. The ClaimCatcher performance fee is 20% (2000 basis points) of Net Reimbursements, billed in arrears via Stripe. A rejected claim costs you $0. A partial reimbursement is billed at 20% of the partial. There is no subscription and no card required to run the audit or to switch recovery on.

21.5 Flat alternative. In lieu of the percentage, you may select the optional Flat monthly or annual subscription, surfaced in your dashboard when your recovery volume makes it cost less than the percentage. While on Flat, the performance fee is enforced at $0.

22.1 No affiliation with Amazon. ClaimCatcher is an independent service and is not affiliated with, endorsed by, sponsored by, or acting as an agent of Amazon.com, Inc. or any of its affiliates. "Amazon," "FBA," and "SP-API" are used only nominatively to identify the platform and the reimbursement policy under which your funds are owed.

22.2 Read-only access. The Service requests only read roles (Inventory, Finances, Reports) via SP-API. It cannot change your inventory, pricing, or listings. Any write role is rejected at the OAuth callback.

22.3 Only policy-eligible claims; no fabrication. The Service surfaces only discrepancies that appear eligible under Amazon's published FBA reimbursement policy, using a deterministic engine (no AI in the money path). The Service never fabricates, inflates, or duplicates a claim, and never files a claim that its eligibility logic does not support. Recovery of your own funds owed under FBA policy is not a dispute or case "against" Amazon.

22.4 You are the claimant of record. For every claim filed via the Service, you are the claimant of record and remain solely responsible for your Amazon seller-account standing and for compliance with Amazon's Selling Partner and seller agreements. We do not guarantee that filing claims will not affect your account, and you are responsible for deciding whether and how to use the recovery feature.

22.5 No guarantee of reimbursement. Reimbursement eligibility, amounts, timing, approvals, and denials are determined solely by Amazon. We do not guarantee any reimbursement, any amount, or any timeline. The free-audit figure is an estimate under policy, not a promise.

22.6 SP-API data-protection commitments. Consistent with Amazon's SP-API Acceptable Use and Data Protection Policy, we: access your data read-only and only to provide the Service; minimize and scrub personal data at ingest; retain data only as long as needed to provide the Service and substantiate billing, and delete or de-identify it on request or termination subject to legal retention; and do not use identifiable seller data for cross-account benchmarking — any public benchmarks we publish are aggregated and anonymized only, and never expose an identifiable seller's data. See the Privacy Policy for full detail.

22.7 Not professional advice. ClaimCatcher audits your own account for money Amazon already owes under FBA policy. It is not legal, tax, accounting, or financial advice.

Effective date: July 18, 2026 · The Atlas Project · admin@the-atlas-project.net · admin@the-atlas-project.net

This document was prepared with automated assistance and has not been reviewed by an attorney. It is not legal advice.